TU VI TRAN








Norwegian-Vietnamese designer based in Oslo, Norway.




Works

About me

CV

Mobile Emergency Alerts 





YEAR
2024

TYPE OF PROJECT
Internship

client
Politiets IT-enhet

Tags
Needs assessment
Prototyping
UX



If an extreme event were to occur in Norway (such as severe weather, a terrorist attack, or war), citizens would receive an emergency alert on their mobile devices. To stay informed, many turn to news channels. In these situations, journalists often rely on police reports, meaning the public accesses crucial updates through third-party sources rather than directly.

During my summer internship at the Norwegian Police IT-unit, my team was tasked with developing a solution for integrating mobile emergency alerts directly into the official website, politiet.no.  




















BackgroundAs of 2024, the police’s website does not provide a dedicated page where the public can access crucial information during emergencies, which leads people to turn to other sources. The type of information they seek varies depending on the crisis, and factors such as stress and urgency influence how people search for updates.

The aim of our project was to identify the kinds of information people need in moments of crisis and explore how these could be gathered and presented on the police’s official website. By making this information directly accessible, preparedness and transparency could be significantly improved.




















Our team of two designers and three developers collaborated on the insight and ideation phase before dividing tasks for development.

















ProcessFor insight we guerilla tested and conducted interviews with representatives from the Police Directorate, and the Directorate for Social Security and Emergency Preparedness (DSB). I contributed in planning and facilitating several workshops, testing early prototypes both internally and externally with various people to ensure that we answered to real needs.  

To ensure that our team was coordinated from the beginning we all participated on the insight and ideation phase, and divided tasks for the developing phase. This gave our team a common basis for decision-making, enabling holistic design choices that balanced user needs with technical complexity.  


















ResultsDepending on the type of emergency, our user feedback suggested that people would like to get different types of information and advice on what actions they can take. This is why our solution offers a modular product system, resulting in various info-cards that can be customized to fit the type of emergency.  

Not all modules are relevant in all types of scenarios, but this will be operated by the workers at the operational center by utilizing a category system which already exists on Everbridge (a platform used for administrating emergency alerts today). This way, only relevant information can be shared to the public quickly in moments of crises, while reducing workload for the operators.











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